FAQ

An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile data plan without using a physical SIM card. It's built into your device and can be programmed remotely.

Most recent iPhones (XS or newer), Google Pixel models (Pixel 3a or newer), Samsung Galaxy phones (S20 or newer), and many newer tablets and smartwatches support eSIM. Please check your device settings or our compatibility list to ensure your device is eSIM-ready.

After purchasing a plan, you'll receive an email with the information you need to install your eSIM. You can choose any of these three options:

• Scan the QR code and follow the prompts
• Enter the activation code manually on you device: Settings > Cellular/Mobile Data > Add Cellular Plan
• Or tapping on the “Install eSIM on iOS” only valid for for iOS 17.4 or higher

Install your eSIM at least one day before your trip to ensure functionality and internet access upon landing. Remember, you'll need internet to install it, so better do so while connected to WiFi.

Your data package's validity starts when your eSIM connects to a network within your purchased coverage area.

Yes. Our eSIM is supported by dual SIM so that you can use your regular SIM for calls/texts and our eSIM for data.

Yes, but you can only install your eSIM a limited number of times. Please install it carefully. If you get an error during the installation, please contact support.

If your eSIM has not found a connection after some minutes, please try the following troubleshooting steps separately and give it some time after every change:

1. Ensure that your eSIM is activated in your settings.
2. Make sure roaming is switched on in your settings.
3. Turn off Wifi and your physical SIM, restart your Device.

If you've tried all these steps and your issue still isn't resolved, contact support. Tell them what steps you've already taken and specify the country you're currently in. Please include a screenshot of your eSIM settings. 

Remove your eSIM profile from your old device first. You can do this by going to your Settings App:

For Apple devices open "Cellular/ Mobile Data", select your DENT eSIM and tap on “Remove Data Plan”. 

For Google devices choose "Network & Internet", select "Advanced" and tap on "Erase eSIM".

For Samsung devices, please choose "Connections" => "SIM card manager", select your DENT eSIM and tap on "Remove".

Now you can install the eSIM again using QR code or any other supported method. 

If you forgot to remove your eSIM from your old device and no longer have access to it, please contact support.

No, our eSIMs only provide mobile data. You can use any app for calls, and if you'd like, you can keep your primary phone number for calls and SMS while using the travel eSIM for all your data.

Yes, you can use your physical SIM for calls and SMS and the DENT eSIM for your data needs - if your device supports Dual SIM.

Our eSIMs are data-only, ideal for browsing, navigation, and app use. For calls or texts, use internet-based services like WhatsApp, iMessage, Telegram, Signal, etc.

No. Once your data or validity expires, you will need to purchase a new plan. You will receive a new eSIM via email that you can install and keep connected.

First, check if your device supports eSIMs. Then, try installing the eSIM using another method from the email you received after your purchase. If you still need help, contact our support team.

Yes, many of our plans are regional or global. Be sure to select a plan that covers all your destinations.

The most common reason for failure during your eSIM setup is that your phone may not support eSIM or it might be SIM-locked. Check with your vendor to see if you can use any SIM card with your phone. If you're sure your phone has no restrictions, contact Support.

You can purchase additional data, but each purchase provides a new eSIM. This way, you can also buy data for yourself, as well as for your friends and family. Therefore, we recommend that you buy enough data for your trip and get a package for each person or device.

Refunds are available for unused eSIMs and data packages. To request a refund, please contact support within 7 days of purchase.